PCS Moves
The Army continues to implement policies and initiatives to improve and streamline permanent change of station (PCS) relocations so that Soldiers and their families experience safe, convenient, and predictable transitions to new homes.
The DoD's official Customer Moving Portal is www.militaryonesource.mil/moveAssistance Call Centers
- Army Travelers Assistance Center: 1-800-582-5552, Ext. 5
- U.S. Transportation Command 24/7 Customer Support: 1-833-645-6683 or 1-833-MIL MOVE
- The Army Center for Personnel Claims Support (formerly Military Claims Office): 1-502-626-3000, Email: usarmy.knox.hqda-otjag.mbx.cpcs@mail.mil
- Army Personal Property Call Center, (8:00 am - 6:30 pm EST), 1-800-521-9959, Comm 1-253-967-5093, DSN 312-357-5093 or Click here to chat with an Army Personal Property Customer Service Agent.
News & Announcements
- How to minimize service member, family stress during PCS season
- Department of Defense Approves Policy to Reimburse Pet Expenses Due to a Permanent Change of Station
- DoD Announces Revision to Joint Travel Regulations Authorizing Transportation of Gun Safes
- DOD, Army make improvements to PCS process
- Government moves can save Soldiers time, money during PCS season
- Presidio of Monterey briefing makes PCS moves easier, safer
- Army offers helpful PCS resources as COVID-19 creates household goods shipment delays
- Here are some helpful tips for the coming PCS season
Resources
Financial
- Army Emergency Relief provides grants, interest-free loans and scholarships to promote readiness and help relieve financial distress of Soldiers and their Families which can help reduce the financial burden on Soldiers and families during PCS Moves.
- Basic Housing Allowance provides uniformed service members equitable housing compensation based on housing costs in local civilian housing markets within the 50 U.S. states when government quarters are not provided .
- Army Housing Online User Services Website is the Army's official website for Soldiers and Families to look for information regarding Army Family Housing (Privatized & Government Owned), Unaccompanied Housing (UH), or Off-Post Housing.
- Army Installation Management Command manages the Army’s infrastructure while integrating base operations services.
- HOMES.mil is a service designed to connect Service members and their Families with community housing rental listings located near U.S. military bases.
Relocation
Civilians
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DFAS: Civilian Permanent Change of Station can help you with everything from understanding your orders, to filling out your voucher and submitting, to checking the status of your voucher submission.
Soldiers & Families
- Military OneSource Housing Benefits provides a wide variety of resources and services to help Soldier’s organize moves and get settled in new locations.
- Military OneSource PCS & Military Moves has resources and information for PCS moves and Defense Personal Property Management Office operates a 24/7 hotline (833-MIL-MOVE) with customer-support representatives who can provide assistance and answer questions.
- Relocation Readiness helps with a comprehensive support system, whether it’s a Soldier’s first move or the last of many.
- United States Passports are issued by the United States Department of State.
Tools
- Army’s Digital Garrison app helps you explore all the benefits your Army post has to offer such as restaurants, events, shops, clinics, activity centers, and directorates. Navigate to on-post facilities, stay updated on local weather, and be informed about gate closures or other important installation information in real time, all from the palm of your hand. It’s available for free download in the Google Play Store and Apple App Store.
- My Army PCS is available free for download from the Apple or Google Play stores with helpful information on entitlements, move types, move planning, claims and direct chat function with a government transportation agent at 800-521-9959. Search for ARMY PCS MOVE on either Google store (for Android) or the Apple store (for iPhone).
- PCS My POV helps you track your vehicle during shipment and is available for free download in the Google Play Store and Apple App Store.